The BEST Customer Service (/end sarcasm)
Friday, April 10th, 2009I am one of those people who does have a profile snippet about where to get help for Cove Islands (the real estate company I manage). This is because I am often too busy to deal with individual requests and we have staff to do that. So I politelty ask people to contact those staff. I don’t claim to have my IMs capped on a daily basis (seems there’s a lot of people who have their IMs capped on a daily basis lol). And if someone does IM me, I will often just refer them to the right person, POLITELY. Ok, ok, so people often don’t read the rules, don’t read instructions and contact creators of items with stupid questions. That must be annoying, granted.
It wasn’t annoying when they were paying for the products though, was it?
It just seems there are some downright RUDE people in game. It’s rare I have to contact someone in regard to a product not working to be honest and I usually go through their request support channels if I do. But I went to a store earlier on (I won’t name it) and I was going to buy a product there for L$ 2995. That was until I read a sign on the wall about support.
I quote: “If you think you need help, you’re wrong. The answer’s in the notecard with the products. Read it. I will ignore your IMs or notecards.”
I didn’t buy it.
Attitude or what?!
Can you imagine walking into a store in RL and getting to the checkout before the check out assistanc says, “Now if this is faulty, you will not get your mony back. If something doesn’t seem right, we wno’t refund you. If you change your mind about the purchase, it’s tough luck and you will have to go fuck yourself.”
Welcome to Second Life™, where half of the population leave their manners on their desktop.
/end rant.
